Help & Frequently Asked Questions
Find quick answers to common shipping questions.
You can track your shipment anytime using our Tracking Page. Simply enter your tracking number to get real-time updates on your package’s location and estimated delivery date.
Items such as flammable liquids, explosives, weapons, live animals, and perishable goods may be restricted. Please review our Prohibited Items List before shipping.
International delivery typically takes 5–10 business days depending on destination and customs clearance times. Express options are available for faster delivery.
If your package hasn’t arrived within the estimated time, please contact our support team with your tracking ID. We’ll investigate and update you as soon as possible.
Address changes are possible before your package leaves the origin facility. Please contact customer service immediately for assistance with address modification.
We accept major credit/debit cards, PayPal, and direct bank transfers. Corporate clients may apply for monthly billing arrangements.
Yes, we provide optional shipment insurance for added peace of mind. You can select coverage during booking to protect against damage, loss, or delay.
We welcome partnerships with agents, distributors, and transport providers. Visit our Careers & Partnerships page for more information.